Question 1

How do I control the Air Clips Pro?

Accepted Answer

The control functions on the Air Clips Pro are touch-enabled.

Question 2

How is the calling quality?

Accepted Answer

The call quality depends on a good network and disturbances in the surroundings.

Question 3

Does it announce the caller's name or number on incoming calls?

Accepted Answer

No, it doesn’t. You will get notifications for incoming calls through tone alerts on your Air Clips Pro.

Question 4

Is Air Clips Pro waterproof?

Accepted Answer

Air Clips Pro comes with an IPX5 rating which means that it’s water-resistant. However, it needs to be completely dried before the next use.

Question 5

Is noise cancellation available?

Accepted Answer

Yes, environmental noise cancellation is available during calls.

Question 6

What are the colour options?

Accepted Answer

Air Clips Pro comes in three colour options: Orbit Silver, Nebula Rose, Cosmic Black

Question 7

Is Air Clips Pro compatible with iPhones?

Accepted Answer

Yes, it’s compatible with iPhones.

Question 8

Is Air Clips Pro compatible with Android smartphones?

Accepted Answer

Yes, it’s compatible with Android smartphones.

Question 9

Can Air Clips Pro be connected to a laptop/computer?

Accepted Answer

Yes, it can be connected to the laptop/computer as long as it is equipped with BT connectivity.

Question 10

Can Air Clips Pro be connected to more than one device at a time?

Accepted Answer

Yes, it supports dual-device pairing.

Question 11

Does it support BT 6.0?

Accepted Answer

Air Clips Pro is best suited with BT v6.0.

Question 12

What is the BT range of the phone?

Accepted Answer

The BT range is 10 meters without any obstacles.

Question 13

Can I use Siri/Google Assistant?

Accepted Answer

Yes, you can use Siri & Google Assistant.

Question 14

What is the battery backup?

Accepted Answer

The battery backup of the Air Clips Pro is up to 50 hours with the case.

Question 15

How much time does it take to charge?

Accepted Answer

It takes 90 minutes to charge the Air Clips Pro and 90 minutes to charge the case.

Question 16

In case the Air Clips Pro is not charging, what do I do?

Accepted Answer

If you are not able to charge your Air Clips Pro, you can reach out to us at the following link - https://www.gonoise.com/pages/register-your-complaint

Question 17

How do I check the Air Clips Pro battery level?

Accepted Answer

You can check the battery level of Air Clips Pro on your smartphone. Go to the notification bar and look at the BT icon. The battery level is mentioned under it.

Question 18

Can I charge Air Clips Pro with my PC/laptop?

Accepted Answer

Yes, you can charge Air Clips Pro with your PC/laptop.

Question 19

Does Air Clips Pro have a fast-charging provision?

Accepted Answer

Yes, it has fast charging.

Question 20

How do I turn the Air Clips Pro on and off?

Accepted Answer

The Air Clips Pro will automatically turn on when you open the charging case and take them out and will automatically turn off once placed inside the charging case with the lid closed.

Question 21

How do I pair Air Clips Pro with my smartphone?

Accepted Answer

Before pairing, make sure that your Air Clips Pro and the mobile device are next to each other. Open the charging case and take out the Air Clips Pro from the charging case. Go to the Bluetooth menu on your phone. Search and select Noise Air Clips Pro. Your Air Clips Pro is now ready to use.Note: The Air Clips Pro will automatically connect to the last paired devices.

Question 22

Only one side is working, what do I do?

Accepted Answer

Please raise a support ticket at support.gonoise.com.

Question 23

How do I reset Noise Air Clips Pro?

Accepted Answer

To reset your Air Clips Pro make sure it’s fully charged. From your Bluetooth settings, delete/remove Noise Air Clips Pro from the list of paired devices.Next, put the Air Clips Pro inside the charging case. Press and hold the charging case button for 7 seconds. Orange LED will start blinking indicating that the buds have been reset.Now, place the Air Clips Pro inside the charging case and repeat the pairing process.

Question 24

Is there a warranty for this product?

Accepted Answer

Yes, there is a 1-year manufacturing warranty from the date of delivery of the product.

Question 25

Where do I register for the product warranty?

Accepted Answer

Please follow the link to register for the warranty. https://www.gonoise.com/pages/warranty-registration